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One step at a time

Our Services

Client Experience

  • Business process mapping and service design 

  • Review, redesign and implement new operating models

  • Mapping customer journey and persona development

  • Designing and implementing CX strategy

  • Client Needs Analysis – business health check

  • Undertake industry environmental scans and competitor analysis

Translate

People Development

  • Executive and business coaching/ mentoring

  • Exit & Succession planning 

  • Team building and employee engagement

  • Design and implement learning strategies

  • Design and develop learning content 

  • Design and develop learning programs for face-to-face and online delivery

  • Facilitation – strategy visioning workshops, co-creation/ co-design workshops, learning interventions

  • Leadership Development Programs

  • Design and lead cultural safety programs

  • Facilitate Vision, Mission and Values culture change initiatives 

Translate

Operational Performance

  • Project management

  • Change management

  • Lead cultural change programs 

  • Designing and implementing business strategies and operating models

  • Mapping and measuring operational performance

  • Business and Strategic planning

  • KPI dashboard reporting 

  • Implementing customer communication and retention strategies

  • Selecting and implementing technology

 

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